We have taken connectivity and made it simple. Our people, technology and software have created a game changing solution for secure IoT connectivity, remote maintenance and network management. The award-winning TOSIBOX® products are manufactured in Finland and used in more than 120 countries.
Tosibox invests heavily in technical support for the ultimate customer experience. We are looking for a
Pre-sales Engineer (Jnr) APAC (Based in Sydney)
to reinforce our team. This is a brand-new customer facing role, definitive focus points of your work and processes based on customer and technical support needs. You will work in conjuncture with our customers, sales, marketing, product management, customer support and R&D, and spend most of your time on the phone, e-mail and other communication platforms supporting and guiding our customers on the values, features and uniqueness of Tosibox.
- Function as first contact in technical support and development for our customers, receiving customer inquiries and system designs/requirements
- Maintain and update customer data in various systems
- Maintain customer relations, develop technical paths to market via associated technologies like cloud platforms, IOT solutions and main industry vertical players who would need support and development for the use of TOSIBOX® solutions together with the sales and marketing team
We expect you to
- have appropriate formal education in Ethernet/networking technology or corresponding work experience
- show proven record from B2B and B2C technical support environment as well as experience and enthusiasm for new technologies
- have an understanding of ticketing systems, global support timelines
- demonstrate confidence in customer touchpoints, excellent communication and negotiation skills
- be competitive in nature and have drive to succeed
- enjoy working as part of an international team, with rapidly developing strategy
- have the ability to work alone at times with self-management of daily/weekly tasks
- possess an empathetic attitude towards our customers
- connect with our values: We care. We simplify. We trust in high quality and integrity. We are brave.
- Speaking English fluently with the possibility of other Asian languages an added value.
We offer you a very exciting place in a rapidly growing company with possibilities to develop yourself seeing the results of your work benefiting the customers directly. We are an international workplace that offers equal and fair treatment and transparent communication for all.
The job location is Australia with Sydney a preference. All applicants should be Australian citizens.
Look up #WeMakeTosibox on social media to learn more or read what some of our employees say about working at Tosibox.