The HEUFT Company Group is deploying the TOSIBOX® Plug & Go™ remote access solution for installing and servicing the company`s baking ovens worldwide.
The HEUFT Company Group with headquarters in Bell, Germany, is a manufacturer of high quality and automated baking ovens for small-size bakeries as well as for large-scale industrial baking facilities.
Thomas Kahl, After Sales Manager at the HEUFT Company Group: “We used to spend several hours and at times even days installing and configuring the remote connection to the baking ovens for each remote customer site. We understood that we needed a unified and standardized remote access solution within our company. It was important for us to find a solution that could be installed with limited IT know-how. We therefore started to test and compare different remote access solutions in the market. The main selection criteria were the ease of installing the solution and its reliability during support operations involving remote access. After a testing phase end of 2014, we came to the conclusion that TOSIBOX® was the optimal solution for our support application and for our staff of service engineers. It was especially the easy installation and use of the TOSIBOX® solution that convinced us.”
Within a few months, the TOSIBOX® Plug & Go™ remote access solution has developed into a standard application tool for the worldwide HEUFT customer support operation. The TOSIBOX® Lock is being installed by default into the control cabinet of the baking oven system. Recently, TOSIBOX® Central Lock, a monitoring system, was installed at the HEUFT customer service headquarter in order to gather service log data and connection interruption alerts.
Thomas Kahl points out the increased importance of foreign markets: „Today, more than 60% of the total turnover is generated in export markets. We have received positive feedback from those market regions. Our new customers are happy to hear that we are offering a remote connection that is so easy to install.TOSIBOX® has made an important contribution to enhance our Customer Support operation, especially considering the new foreign markets that we are entering, and to increase the service level to our worldwide customers.”