Ecoclean Inc., a maker of industrial and automotive cleaning machines provides remote monitoring and diagnostics services on dashboards by using Profinet networks and the secure TOSIBOX® connectivity solution.
Ecoclean’s customer, Hugo Benzing LLC manufactures fasteners for the automobile, aerospace, fine mechanical, and electrical industries. The first installation of Ecoclean’s new remote support capability was at the Hugo Benzing manufacturing facility in New Hudson, Mich. The plant has a Profinet network, which allowed Ecoclean technicians to remotely connect to the network and clean machines using a TOSIBOX® Lock.
With the Profinet architecture and TOSIBOX®, Ecoclean had a secure VPN connected to the network in minutes, and it required minimal interaction with the customer’s IT department.
“Customers find value in the option to have remote support from our machine and process specialists. Interactions with a customer’s technicians help expedite troubleshooting and keep uptime to the highest level,” says Aaron Zarembski, Controls Engineer for Ecoclean.
“Expectations are high regarding the market opportunities and new business models made possible by connected technologies, especially regarding the Industrial Internet of Things (IIoT). By harnessing data companies can use remote maintenance to improve their operating efficiency and uptime as well as productivity. A better service performance can also improve customer satisfaction. We provide a simple yet secure solution that benefits machine builders worldwide,” says Jarno Limnéll, CEO at Tosibox.