Hardware support
As a general guideline, all physical products include a two-year hardware warranty, with extended warranty options available upon request. The hardware support policy applies to Tosibox Node and Lock devices and Tosibox Key hardware.
Hardware products are supported:
- Minimum of 5 years after the End of Sales (EoS) date.
Supported hardware products receive Tosibox firmware updates and are tested for compatibility with other Tosibox products. Customers are responsible for updating their Tosibox devices and ensuring they are running the latest supported versions of Tosibox software.
- Accessories; Accessories that are used with a Tosibox hardware product that is announced End of Product Support, follow the product’s lifecycle, sharing an End of Sale date.
- Third party products; Tosibox offers third party products that extend or complement functionality of Tosibox hardware and software products. Third party products share the warranty and lifecycle of the OEM and may differ from Tosibox lifecycle policy.
- Managed services; Tosibox provides support for managed services to customers with valid service contracts. Tosibox is responsible for updating customer environments to the latest supported versions.
Lifecycle communication
To ensure partners and customers are informed of significant changes in product milestones, Tosibox sends electronic notifications in advance. Partners and customers must provide Tosibox with their contact details to receive product lifecycle-related notifications.
Tosibox also publishes End of Sales and End of Product Support notifications on its dedicated support page. Partners and customers are encouraged to visit the page regularly, as it contains valuable information regarding the Tosibox product lifecycle.
EOS and EOL Announcements
Milestones are communicated in advance in Tosibox HelpDesk.
Software product versions
Tosibox software product lifecycle consists of major, minor, and maintenance versions:
- Major (version.x.x) – Distinctively a new generation of product or significant changes in the product functionality, performance, or security.
- Minor (x.version.x) – Brings new features, improvements and bug fixes for security and non-security issues.
- Maintenance (x.x.version) – A patch fixing functional defects or security vulnerabilities, may bring small improvements for existing functionality.
Tosibox reserves the right to discontinue or deprecate existing functionality from a new major or minor product version based on changes in the threat landscape, market situation, security standards, operating system support, or any other business reason. All such changes are noted in the product release notes.
Risk of using products after the End of Product Support date
Using Tosibox products after their end-of-life poses several risks:
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Lack of updates: Once a product reaches its end-of-life, it stops getting updates, including security patches. This leaves the product vulnerable to newly discovered vulnerabilities and exploits.
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Increased vulnerability: As time passes, cybercriminals continue to develop new methods to exploit vulnerabilities. Without updates, a product becomes increasingly vulnerable to attacks, potentially compromising the entire system or network it is intended to protect.
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Compliance issues: Using outdated products may lead to compliance violations with industry regulations and standards. Many regulatory bodies require organizations to maintain up-to-date security measures to protect sensitive data and ensure customer privacy.
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Decreased performance: Unsupported products may experience compatibility issues with newer software, hardware or network protocols, leading to decreased performance or system instability. This can disrupt operations and impact productivity.
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Legal and liability concerns: In the event of a security breach or data compromise, using outdated products may expose organizations to legal liabilities and financial penalties. Courts may view neglecting to update security measures as negligence in protecting sensitive information.
To mitigate these risks, it's essential for organizations to regularly review and update their products, and invest in newer solutions that are actively supported by the Tosibox.
Policy changes
Tosibox reserves the right to change the product lifecycle policy without prior notice. In this case, the new policy will be made available on the public website for partners and customers.
